Current Issue Issue 78 Vol 23 Spring 2024 Submit Your Paper Published Issues Vol. 23 ✓ Issue 78 - Spring 2024 Vol. 22 ✓ Issue 77 , 77 - Winter 2024 ✓ Issue 76 , 76 - Autumn 2023 ✓ Issue 75 , 75 - Summer 2023 ✓ Issue 74 , 74 - Spring 2023 Vol. 21 ✓ Issue 73 , 73 - Winter 2023 ✓ Issue 72 , 72 - Autumn 2022 ✓ Issue 71 , 71 - Summer 2022 ✓ Issue 70 , 70 - Spring 2022 Vol. 20 ✓ Issue 69 , 69 - Winter 2022 ✓ Issue 68 , 68 - Autumn 2021 ✓ Issue 67 , 67 - Summer 2022 ✓ Issue 66 - Spring 2021 Vol. 19 ✓ Issue 65 - Winter 2021 ✓ Issue 64 - Autumn 2020 ✓ Issue 63 - Summer 2020 ✓ Issue 62 - Spring 2020 Vol. 18 ✓ Issue 61 - Winter 2020 ✓ Issue 60 - Autumn 2019 ✓ Issue 59 - Summer 2019 ✓ Issue 58 - Spring 2019 Vol. 17 ✓ Issue 57 - Winter 2019 ✓ Issue 56 - Autumn 2018 ✓ Issue 55 - Summer 2018 ✓ Issue 54 - Spring 2018 ✓ Issue 11 - Spring 2018 ✓ Issue 10 - Spring 2018 ✓ Issue 5 - Spring 2018 ✓ Issue 4 - Spring 2018 Vol. 16 ✓ Issue 53 - Winter 2018 ✓ Issue 52 - Autumn 2017 ✓ Issue 51 - Summer 2017 ✓ Issue 50 - Spring 2017 ✓ Issue 16 - Autumn 2017 ✓ Issue 2 - Winter 2018 ✓ Issue 1 - Winter 2018 ✓ Vol. 15 ✓ Issue 49 - Winter 2017 ✓ Issue 48 - Autumn 2016 ✓ Issue 47 - Summer 2016 ✓ Issue 46 - Spring 2016 ✓ Issue 15 - Winter 1395 Vol. 14 ✓ Issue 45 - Winter 2016 ✓ Issue 44 - Autumn 2015 ✓ Issue 43 - Summer 2015 ✓ Issue 42 - Spring 2015 Vol. 13 ✓ Issue 41 - Winter 2015 ✓ Issue 40 - Autumn 2014 ✓ Issue 39 - Summer 2014 ✓ Issue 38 - Spring 2014 Vol. 12 ✓ Issue 37 - Winter 2014 ✓ Issue 36 - Autumn 2013 ✓ Issue 35 - Summer 2013 ✓ Issue 34 - Spring 2013 Vol. 11 ✓ Issue 33 - Winter 2013 ✓ Issue 32 - Autumn 2012 ✓ Issue 31 - Summer 2012 ✓ Issue 30 - Spring 2012 Vol. 10 ✓ Issue 29 - Winter 2012 ✓ Issue 27 - Summer 2012 Vol. 9 ✓ Issue 28 - Autumn 2011 Menu Contact Journal Browse • Current Issue • By Issue • Author Index • By Subject • By Author
List of Articles Service Open Access Article Abstract Page Full-Text 1 - The Impact of Brand Extension Success Drivers on Attitude toward Brand Extension with Role of Mediator Service Quality (Case Study: Day Bank and Service Companies with Day Brand in Isfahan City) Ali Kazemi Hajar Rafie Azarnoosh Ansari Open Access Article Abstract Page Full-Text 2 - Providing a New Method for Customer Satisfaction Data Analysis (Case Study: Automotive Industry: Logan Car) mahnaz ebrahimi sadr abadi ali mohammad kimiagari seyed mahdi seyed esfahani Open Access Article Abstract Page Full-Text 3 - Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran) Milad Kolagar Daroonkola Open Access Article Abstract Page Full-Text 4 - The survey of the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior Ali shariat nejad Open Access Article Abstract Page Full-Text 5 - Exploring to Moderating Role of Ethical trait On Model of Brand Affect in Banking Services Mohammad Reza Karimi Alavijeh Amir Aslani Aslani Afrashteh Open Access Article Abstract Page Full-Text 6 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran hamidreza fouladgar abbas saghaee Open Access Article Abstract Page Full-Text 7 - Explaining the legal framework of the constitution and the law of civil services management decisions N.J.I.I Ebrahim Azizi Open Access Article Abstract Page Full-Text 8 - Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro( kamran jalilian kameleh nasiri Open Access Article Abstract Page Full-Text 9 - A dynamic capability approach on designing governance models in health care networks Alireza Aliahmadi Mohammadreza Rasouli Open Access Article Abstract Page Full-Text 10 - Identify knowledge Intensive Business Services of Qom Water and Wastewater Maryam Gholizadeh Mohammad Ali Sarlak Open Access Article Abstract Page Full-Text 11 - The effect of services provided by employees on customers' behavioral goals with the mediating role of their satisfaction (Case study: Razi Insurance customers) hamid reza masoudi Open Access Article Abstract Page Full-Text 12 - Analysis of Service Supply Chain Anti-fragility in Iran Insurance Industry Sayyed Maisam Momeni ahmadreza ghasemi meysam shahbazi Amir Safari 20.1001.1.22286047.1400.20.67.9.1 Open Access Article Abstract Page Full-Text 13 - Presenting a model for explaining the impact of knowledge management on the lean of services based on the maturity level of organizational KM: A case study of Payam Noor University Mohadeseh Nikookar Roxana Fekri Marzieh Babaeianpoor peyman Akhavan Open Access Article Abstract Page Full-Text 14 - Extracting Systems of Knowledge Management ecosystem, using data mining techniques Maryam Hourali amir Mohtarami 20.1001.1.22286047.1401.21.73.3.4 Open Access Article Abstract Page Full-Text 15 - Investigating the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment elahe Maneshdavi seyed mehdi mirmehdi فتانه یاراحمدی Open Access Article Abstract Page Full-Text 16 - Pathology of new public services and welfare policies via the meta-synthesis method (Research interest of the Ministry of Cooperatives, Labour, and Social Welfare) Mohammad Reza Rabii Mandiji Alireza Amirkabiri Seyed Morteza Zargar Open Access Article Abstract Page Full-Text 17 - Model of capacity building for the development of professional ethics in organizations active in the public sector Gholamreza memarzadeh Tehran Amir masoud Natanzi karamolah Daneshfard Nazanin Pilevari Open Access Article Abstract Page Full-Text 18 - Identification and interpretive structural modeling of factors affecting the fundamental competence of human resource managers related to transportation startups مهشید سلیمانی Sayed Mousa Khademi Ali Shahnazari Dorcheh سعید عبدالمنافی
